Emergency Roadside Assistance

Ford Emergency Roadside Assistance

Ford Emergency Roadside Assistance

A 24-Hour Emergency Roadside Assistance Program that provides a quick and reliable help on the road that is exclusive to Ford Customers.

24/7 Help On The Road

Help is one call away with our Emergency Roadside Assistance available 24/7 nationwide.

24-7 help
24/7 Help Available
minor repair
Nationwide Towing Coverage
towing
Minor On-Site Repairs
Basic Emergency Roadside Assistance

Available for free for the first three years, and may be repurchased upon expiry.

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Premium Emergency Roadside Assistance

Additional benefits on top of your basic plan
 

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FeaturesBasic Emergency Roadside AssistancePremium Emergency Roadside Assistance
EligibilityCan be purchased at any Ford dealership

Can be bought for up to five years of coverage, with vehicle age not older than 10 years

* 3 years for vehicles sold starting January 1, 2020, and one year for vehicles sold prior.
Can be purchased at any Ford dealership

Basic plan can be upgraded for a cost

Can be bought for up to five years of coverage, with vehicle age not older than 10 years
Coverage24/7 hotline, towing services, minor-onsite, usage of crane, and continuation of journey* for up to three events in a year

* Terms and conditions apply.
Basic benefits plus

Assistance for spare key delivery

Reimbursement of up to PHP 4,000 in the event of misfuelling and arrangement of hospital admission in the event of emergency*

* Terms and conditions apply.

Premium Extended Warranty

1,000+ Covered Component Parts (Partial List)

Premium Extended Warranty can be purchased at any Ford dealerships within the period of a new car purchase up to 36 months AND traveled less than 100,000 km from the time vehicle warranty starts.

Premium Emergency Roadside Assistance

Towing

Nationwide coverage delivery to the nearest Ford dealership. Good for three availments in a year.

Vehicle extraction using crane in case of accident

Minor On-Site Repairs

Changing of tires, battery boosting, and fuel delivery. Service only, cost of parts or fuel shall be shouldered by the customer.

Continuation of journey

  • Arrangement for taxi/rental services to transport beneficiary to their destination or residence.
  • Reimbursement of up to PHP 2,000 for overnight accommodation, maximum of 2 nights, and must be 25 km. away from residence or office.

24/7 Hotline

  • Customer may call the hotline to know of traffic information/road conditions, emergency numbers, nearest gasoline stations, nearby accommodations, and other general information.
  • Inclusive of directional assistance for specific destinations, best routes, key sites, etc.
  • Hospital and medical facilities information.

Medical Emergencies

Assistance in arrangement of transport service to nearest medical facility. All costs incurred shall be shouldered by the customer.

Spare key Delivery

In the event of spare key requirement, it can be picked-up and delivered to the customer's destination.

Misfuelling

Coverage for misfuelling costs - restarting and cleaning or draining of fuel tank.

24/7 Nationwide Assistance

With Ford, emergency assistance is just one call away. Our roadside assistance hotlines are open 24 hours a day, seven days a week and will be ready to service your vehicle and bring it to the nearest Ford dealership.

The hotline may also be used to relay any urgent messages, arrange alternative means of transportation, inquire about nearby medical facilities, and any other related services that can be of help to you during these times.

Our towing services cover the following areas:

Excluded areas, subject to reimbursed fees upon initial call to the hotline and submission of required documents, are as follows:

Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Maguindanao, Sultan Kudarat, Sulu, Tawi Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin.

Exclusions

The following items are not covered by the ERA program:

  • Cost of parts, storage fees, fuel costs, tire costs, or any labor performed at the dealership.
  • Any form of impounding or towing unless done by FGP’s ERA provider.
  • Breakdowns/incidents caused by participation in recreational sports and commercial purposes (racing, off-roading events, for-hire vehicles, etc.)

* The information contained on the following pages is of a general nature and does not replace the policy terms and conditions of each product. You should refer to each policy booklet at your participating Ford Dealer for specific details, terms and conditions and exclusions.

Areas of coverage


Emergency Hotline Number

24- HOUR HOTLINE NUMBER

(02) 459-4723

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